This Returns & Refund Policy explains how Chandni handles return and refund requests for orders placed on this website. Please also read our Terms & Conditions.
This page is general information for customers and should be reviewed by the store owner before it is relied on as a final policy. It does not set a fixed return window or refund period.
How to Start a Request
If you need to return a product, or if something is wrong with your order, please contact us as soon as you can. Include:
- your order number;
- your name and the email or phone number used at checkout; and
- a short description of the issue.
For damaged, defective, or incorrect items, please also send clear photographs or a short video of the product and packaging where you can.
When a Return May Be Considered
We will review each request on its own facts. Eligibility can depend on the condition of the product, whether it has been worn or altered, and the reason for the return.
Jewellery that has been worn, resized, engraved, or otherwise changed may not be eligible for return, except where the product is faulty or was sent in error.
We do not publish a fixed number of days for returns on this page. Please get in touch promptly so we can advise you on the next step.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, faulty, or not the product you ordered, contact us with your order details and supporting photographs or video. We will review the information and explain whether a replacement, exchange, or refund may be available.
Please keep the original packaging until the request has been reviewed, where it is practical to do so.
Refunds
If a refund is approved, it will be processed using an appropriate method for that order. The time it takes for funds to reach you can depend on the original payment method and the bank or provider involved.
For Cash on Delivery orders, we may need additional details from you in order to return funds. For bank transfer orders, a refund may be returned to the account that made the original payment.
We do not state a guaranteed refund timeframe on this page.
Exchanges
An exchange or replacement may be offered for eligible items, subject to availability. If a replacement is not available, we will discuss the other options that may apply.
Contact
To discuss a return or refund, please contact us:
- Email: info@chandni.com
- Contact form: Contact Us
Location: Pakistan.