This Shipping & Delivery Policy explains how Chandni arranges delivery for orders placed on this website. Delivery details for a specific order are shown at checkout. Please also read our Terms & Conditions.
This page is general information for customers and should be reviewed by the store owner before it is relied on as a final policy.
Where We Deliver
We currently offer delivery within Pakistan. Whether a destination can be served depends on the delivery options available at checkout and on the address you provide.
If a location cannot be served, that should be apparent before you complete the order. If you are unsure, please contact us before placing the order.
Delivery Options
Available delivery methods, if any, and any related charges are displayed during checkout. Those details apply to that order.
We do not list courier names, fixed delivery charges, or guaranteed timeframes on this page, because they can change and are confirmed at checkout.
Processing and Timing
Orders are prepared after they have been received and, where payment is made by bank transfer, after payment has been confirmed. Cash on Delivery orders are prepared according to the same fulfilment process, with payment collected on delivery.
Any timing mentioned during checkout or in later communication is an estimate, not a guaranteed delivery date. Timing can be affected by destination, product availability, payment confirmation, and circumstances outside our reasonable control.
Your Delivery Details
You are responsible for providing a complete and accurate delivery name, phone number, and address. If an order cannot be delivered because the information is incorrect or incomplete, further arrangements may be needed and additional costs may apply.
Please include any access notes that a delivery person would need, where the checkout fields allow you to do so.
Failed or Delayed Delivery
If a delivery is delayed or cannot be completed, please contact us with your order number. We will look into the situation and explain the options that may be available.
Where tracking information is available after dispatch, it may be shared with you. Tracking is not guaranteed for every order.
Contact
For questions about shipping or an existing delivery, please contact us:
- Email: info@chandni.com
- Contact form: Contact Us
Location: Pakistan.