Your privacy matters to us. This page explains what personal information Chandni may collect when you use this website, and how that information may be used. It is written to reflect how the store currently operates. Please read it together with our Terms & Conditions.
This page is general information for customers and should be reviewed by the store owner before it is relied on as a final policy.
Information We Collect
Depending on how you use the website, we may collect:
- Identity and contact details — such as your name, email address, and phone number, when you place an order or submit the contact form.
- Billing and delivery details — such as your billing name, country, city, state/province, and address, when needed to process and deliver an order.
- Order information — such as the products you purchase, quantities, order notes, and related checkout details.
- Contact form information — the name, email address, subject, and message you submit through the website’s contact form.
- Product review information — if you leave a product review, we may store the content of that review together with the name and email address you provide.
- Account information — if you log in to an existing account, we may store the details associated with that account.
- Technical information — information that is commonly generated through normal website use, such as IP address, browser type, device information, and pages visited, typically via server logs and essential site functions.
We do not ask you to enter payment card details on this website for the payment methods currently offered at checkout.
How We Use Information
We use personal information where needed to:
- process and fulfil orders;
- arrange delivery of products;
- provide customer support;
- respond to enquiries sent through the contact form or by email;
- display product reviews you choose to submit;
- operate, maintain, and improve the website;
- protect the store against misuse, fraud, or security issues; and
- meet legal or accounting obligations where they apply.
We do not sell your personal information.
Cookies
This website may use cookies and similar technologies that are needed for the store to work, including:
- shopping cart and session cookies used by WooCommerce;
- checkout functionality;
- login and session cookies if you access an account; and
- basic website preferences needed for the site to function.
We do not currently use Google Analytics, a Meta Pixel, or similar advertising/analytics tracking tools on this website. If that changes, this page should be updated.
You can control cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, or login from working properly.
Third-Party Services
The website is built with WordPress and WooCommerce. Enquiries sent through the contact page are processed using Contact Form 7.
These tools, together with the hosting environment that serves the website, may store or process information on our behalf in order to operate the store. We only mention services that are part of how the site currently works. We do not list unused advertising, analytics, or email-marketing platforms.
If you pay by bank transfer, you send payment to the bank details provided at checkout. If you choose Cash on Delivery, payment is arranged at delivery rather than through an online card processor on this website.
Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, or misuse. No website or transmission over the internet can be guaranteed as completely secure, so we cannot promise absolute security.
Data Retention
We keep personal information for as long as it is needed for the purposes described above — for example, to fulfil an order, provide support, or meet record-keeping requirements. When information is no longer needed, we take steps to delete or de-identify it where it is practical to do so. We do not currently publish a fixed retention period.
Customer Rights
Depending on where you live, you may have rights in relation to your personal information, such as asking what information we hold, requesting a correction, or asking us to delete information we no longer need. Any such rights depend on the law that applies to you.
To make a request, please contact us using the details below. We may need to confirm your identity before we can help.
Contact
If you have a question about this Privacy Policy or about how we handle personal information, please contact us:
- Email: info@chandni.com
- Contact form: Contact Us
Location: Pakistan.